Terms of Service

Terms of Service

Effective date: April 1, 2026  |  Last updated: April 1, 2026

Article 1 (Purpose)

These Terms of Service govern the conditions and procedures for using all services (the "Services") provided by Liteway, Inc. (the "Company"), as well as the rights, obligations, and responsibilities of the Company and its users.

Article 2 (Definitions)

  1. "Services" means the cloud-based SaaS software and related ancillary services provided by the Company, including the following solutions:
    • Intellidesk — AI platform for SAP asset management
    • QueryBridge — SAP analytical query and AI integration framework
    • IntelliAgent — multi-agent AI chat platform for SAP data
    • ODataBridge — solution for automatically converting SAP OData to MCP
    • Other solutions made available by the Company
  2. "User" means an individual or legal entity that has entered into a service agreement with the Company under these Terms and uses the Services.
  3. "Account" means the unique identifier the User creates to access the Services.
  4. "Content" means any data, documents, code, analysis results, or other information that the User uploads, generates, or stores through the Services.
  5. "Tenant" means a logically isolated environment within the Services that contains a User organization's data.

Article 3 (Effect and Modification of the Terms)

  1. These Terms take effect upon being posted within the Services or otherwise communicated to Users.
  2. The Company may amend these Terms to the extent permitted by applicable law.
  3. When these Terms are amended, the Company will post the revised Terms together with the current Terms within the Services or on its website at least 7 days before the effective date, stating both the effective date and the reasons for the change. For changes that are unfavorable to Users, notice will be provided at least 30 days in advance.
  4. If a User does not agree to the amended Terms, the User may discontinue use of the Services and terminate the service agreement.

Article 4 (Formation of the Service Agreement)

  1. A service agreement is formed when a User agrees to these Terms, applies for membership, and the Company accepts the application.
  2. The Company may refuse a registration request or terminate the service agreement after the fact in any of the following cases:
    • The application uses another person's information
    • The User submits false information or omits required information
    • The application otherwise violates the Company's usage policies

Article 5 (Provision and Modification of the Services)

  1. The Company provides the following Services to Users:
    • Cloud SaaS services for SAP asset management, data lookup and analysis, and AI integration
    • AI-powered document generation, code analysis, test automation, and natural-language data querying
    • Frameworks that connect and translate between SAP ERP systems and AI
    • Technical support and consulting services
    • Other services designated by the Company
  2. The Company may modify the Services to improve their quality and will provide advance notice of such changes.
  3. The Company aims to provide the Services 24 hours a day, year-round. However, the Services may be temporarily suspended in whole or in part for unavoidable reasons such as system maintenance or equipment replacement.

Article 6 (Fees and Payment)

  1. Service fees and payment methods are set out on the pricing page within the Services or in a separate agreement.
  2. For paid Services, Users must pay the applicable fees through a payment method designated by the Company.
  3. If a User fails to pay fees by the due date, the Company may restrict use of the Services or terminate the agreement.
  4. If a free trial is offered, the trial period and conditions will be communicated separately.

Article 7 (User Obligations)

Users must not engage in any of the following:

  1. Submitting false information when registering or updating account details
  2. Infringing the intellectual property rights, trade secrets, or other rights of the Company or any third party
  3. Using the Services to engage in conduct that violates applicable law or public order and morals
  4. Interfering with the Company's operation of the Services or placing an unreasonable load on its systems
  5. Collecting, storing, or disclosing the personal information of other Users
  6. Exploiting security vulnerabilities in the Services or attempting unauthorized access
  7. Reverse engineering, decompiling, or disassembling the Services (except as permitted by law)
  8. Transferring, lending, or sharing an account or access to the Services with any third party

Article 8 (Company Obligations)

  1. The Company will comply with applicable laws and these Terms, and will use commercially reasonable efforts to provide the Services in a stable and continuous manner.
  2. The Company will manage Users' personal information securely and process it in accordance with its Privacy Policy.
  3. The Company will use commercially reasonable efforts to promptly resolve any service incidents.
  4. If a User's complaint or claim is found to be valid, the Company will pursue an appropriate remedy.

Article 9 (Rights to and Management of Content)

  1. Intellectual property rights in Content that a User generates or uploads through the Services belong to the User.
  2. The Company may store, process, and transmit User Content to the extent necessary to provide the Services.
  3. The Company does not separately store data residing in external systems that the User connects to the Services, such as SAP systems, and instead retrieves and processes such data in real time at the User's request.
  4. If a User terminates the Services, the Company will delete the User's Content within a reasonable period (no later than 30 days). However, information that must be retained under applicable law will be kept for the required period.

Article 10 (Suspension of Service and Termination)

  1. If a User violates the obligations set out in Article 7 or interferes with the normal operation of the Services, the Company may restrict use of the Services or suspend the User's account.
  2. Users may terminate the service agreement at any time through in-product settings or by emailing the Company.
  3. If a User terminates a paid subscription, refunds will be handled in accordance with the separate refund policy.

Article 11 (Refund Policy)

  1. For monthly subscriptions, a full refund is available if the User has not made substantive use of the Services within 7 days of the payment date.
  2. For annual subscriptions, a full refund is available if the User has not made substantive use of the Services within 14 days of the payment date.
  3. If the User has made substantive use of the Services up to the time of the refund request, the Company will refund the remaining balance after deducting an amount calculated on a pro-rata daily basis for the period of use.
  4. Refunds are processed to the original payment method. Processing times may vary depending on the payment method.

Article 12 (Service Levels and Availability)

  1. The Company targets monthly service availability of at least 99.5%.
  2. Planned maintenance will be announced in advance and, where possible, performed during windows that have the least impact on Users.
  3. The Company is not liable for service interruptions caused by force majeure events, including natural disasters, war, power outages, and network failures.

Article 13 (Intellectual Property)

  1. Intellectual property rights in the Services themselves (including software, designs, technology, and algorithms) belong to the Company.
  2. For the duration of the service agreement, the User is granted a non-exclusive, non-transferable license to use the Services.
  3. Except for the rights expressly granted in these Terms, no rights in the Company's intellectual property are transferred to the User.

Article 14 (Disclaimers)

  1. The Company is not responsible for the accuracy or integrity of data residing in external systems that the User connects to the Services, such as SAP systems.
  2. The Company is not responsible for service issues caused by reasons attributable to the User.
  3. The Company does not guarantee the accuracy of AI-generated analysis results, automatically produced documents or code, or other AI-driven outputs of the Services. Users must review and validate such outputs before relying on them.
  4. To the maximum extent permitted by applicable law, the Company's total liability arising out of or relating to the Services will not exceed the total fees paid by the User for the Services during the 12 months immediately preceding the event giving rise to the claim.

Article 15 (Confidentiality)

  1. The Company and the User will not disclose to any third party, or use for any purpose other than providing or using the Services, any trade secrets or non-public information of the other party that they learn in the course of using the Services.
  2. This obligation will remain in effect for 3 years after termination of the service agreement.

Article 16 (Dispute Resolution)

  1. These Terms are governed by the laws of the Republic of Korea.
  2. If any dispute arises between the Company and a User in connection with the Services, the parties will first endeavor to resolve it in good faith through consultation.
  3. If consultation does not resolve the dispute, the court with jurisdiction over the location of the Company's headquarters will have exclusive jurisdiction as the court of first instance.

Addendum

  1. These Terms take effect on April 1, 2026.
  2. These Terms also apply to Users who registered before the effective date.